PAYMENT, SHIPPING & RETURNS
Payment
For our customers
We accept all major credit cards. Once your order is placed, we aim to pack and dispatch your order within 24 hours.
For our retailers
Your will be invoiced and payment is due within 7 days.
Shipping
International Shipping
Our automatic shipping options are for New Zealand deliveries only. If you wish to have your product delivered to an overseas address please email us to arrange a quote for you.
New Zealand Shipping
We send individual parcel packs. If you're buying multiple products please email us your details and we will call you to discuss.
New Zealand Shipping Times
We estimate delivery nation-wide in 3-5 working days.
New Zealand Shipping Special
We offer free shipping for all orders over $100.
Returns
Returns Policy
We take great care to produce the best meat seasonings and rubs in Aotearoa. If for any reason you are not completely satisfied with your MeatHeads product, please let us know.
Defective product
We will replace defective products or refund in full including postage.
Refund timing
You should expect your refund within 3 business days of us receiving your return package. However, in many cases you may receive a refund more quickly depending on your bank's processing times.
Wrong product
We will exchange any product you bought in error, so long as the product is returned in their original condition, within 10 days and with the tamper seals intact. You will need to cover the return postage costs and the cost for us to resend the replacement product. We will pay the return shipping costs if the return is a result of our error.
Returning an item
Get in touch via email to discuss your options.